Services
AGILE
CONSUMER
INSIGHTS
ON-DEMAND CONSUMER RESEARCH FOR BUILDING AN AGILE, RESPONSIVE BUSINESS AND INCREASING CUSTOMER LOYALTY.
When it comes to people, it’s the little things that matter. Knowing the small details about their lives is what drives relationships.
Our Agile Consumer Insights package helps you build customer loyalty by giving you the chance to ask anything you like, whenever you like.
Using our research chatbot, Honey, you get to ask any question that matters to you right now, allowing you to build an agile, responsive business that responds quickly to changes in customer sentiments and behaviors.
What you get
- Baseline assessment report
- Recruitment of 2,000 – 5,000 participants
- Any 3 research questions every month
- Behaviorally optimized survey with both qualitative and quantitative components
LEAN EXPERIMENTS TO SOLVE YOUR BUSINESS CHALLENGES, WITHOUT WAITING FOR THE RESULTS OF A LONG RESEARCH PROJECT.
We believe in science and evidence. But experiments often take time and you’re not always guaranteed results.
So, we’ve focused our efforts on nimble experiments, that bring results quickly and move you continuously closer to the most effective intervention.
Using Honey, we can pre-test ideas and concepts and then help you run experiments to test your communications, marketing or product design to get the most out of every interaction with your customers.
What you get
- Baseline assessment report
- Recruitment of 2,000 – 5,000 participants
- User Journey Mapping
- Quarterly UX/UI review
- 4 experiments per year
- Pre-testing and concept testing
- Behavioral biases report
- Behaviorally optimized survey with both qualitative and quantitative components
NIMBLE
EVALUATIONS
BEHAVIOURAL
OPTIMIZATION
A ONE-YEAR SPRINT USING EVERYTHING WE OFFER TO OPTIMIZE YOUR ENTIRE CUSTOMER SALES & RETENTION SYSTEM.
Our Behavioral Optimization package is a one-year sprint that runs as many experiments as possible. Our goal is to move every aspect of your customer journey to its optimal point and ensure that you have the best product, communications and delivery possible.
With unlimited access to all our services and a dedicated behavioral scientist for your project, you can pre-test ideas and concepts, conduct consumer research and run experiments to your hearts content.
What you get
- Baseline assessment report
- Recruitment of 4,000 – 8,000 participants
- User Journey Mapping
- Ongoing UX/UI reviews
- Unlimited research questions
- Behaviourally optimized survey design with quantitative and qualitative components
- Behavioural biases report
- Unlimited experiments
- Data infrastructure review
- Dedicated behavioural scientist
Consumer Research
MEET HONEY, OUR RESEARCH CHATBOT
Housed on Facebook Messenger, Honey holds conversations with thousands of individuals every day.
Her research is ongoing, building profiles of customer tastes, preferences, behaviours and demographics and these insights all build together to allow for precise customer targeting and deeper consumer insights.
Being a chatbot has it’s perks too: people say “please” and “thank you” more to chatbots than to other humans and Honey’s conversational question style builds a relationship with the consumers she’s surveying.
Honey can show consumers a wide range of inputs from text, to video and ask for a range of things in return, allowing her to pre-test interventions before you go through with development.
