When it comes to people, it’s the little things that matter. Knowing the small details about their lives is what drives relationships.
Our Agile Consumer Insights package helps you build customer loyalty by giving you the chance to ask anything you like, whenever you like.
Using our research chatbot, Honey, you get to ask any question that matters to you right now, allowing you to build an agile, responsive business that responds quickly to changes in customer sentiments and behaviors.
We believe in science and evidence. But experiments often take time and you’re not always guaranteed results.
So, we’ve focused our efforts on nimble experiments, that bring results quickly and move you continuously closer to the most effective intervention.
Using Honey, we can pre-test ideas and concepts and then help you run experiments to test your communications, marketing or product design to get the most out of every interaction with your customers.
Our Behavioral Optimization package is a one-year sprint that runs as many experiments as possible. Our goal is to move every aspect of your customer journey to its optimal point and ensure that you have the best product, communications and delivery possible.
With unlimited access to all our services and a dedicated behavioral scientist for your project, you can pre-test ideas and concepts, conduct consumer research and run experiments to your hearts content.
Housed on Facebook Messenger, Honey holds conversations with thousands of individuals every day.
Her research is ongoing, building profiles of customer tastes, preferences, behaviours and demographics and these insights all build together to allow for precise customer targeting and deeper consumer insights.
Being a chatbot has it’s perks too: people say “please” and “thank you” more to chatbots than to other humans and Honey’s conversational question style builds a relationship with the consumers she’s surveying.
Honey can show consumers a wide range of inputs from text, to video and ask for a range of things in return, allowing her to pre-test interventions before you go through with development.